FAQs

Q. What is Forseti Furniture doing to ensure a greener future?

A. We are working with suppliers who have the same view on climate change as us and who don't add to the global deforestation crisis. Please feel free to read more about this here.


Q.How secure is shopping on forsetifurniture.co.uk?

A. Very! One of our main priorities is making sure that our customers feel safe and confident when purchasing on our site. The payment provider we use has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. All card details are encrypted and absolutely no card data is stored on our website.


Q. I have requested a refund, when will the money be back in my account?

A. In the unlikely scenario where you are not happy with the product you have received then we can process refunds within 5-7 working days. Please remember that card refunds may take up to an additional 10 working days for your bank to complete. This can vary greatly between card issuers and is something we are unable to influence. For more refund information please click here.


Q. Are you able to process refunds onto a different debit/credit card?

A. Unfortunately we are only able to refund the money to the original card used at the time of purchase.


Q. Do you offer trade discounts?

A. We do not offer trade discounts.


Q. Will my multiple orders be sent at the same time?

A. We do try and send everything at the same time but some products require different couriers for various reasons. If this is the case then we are unable to guarantee all your items to be on the same delivery.


Q. Do you deliver to outside of the UK?

A. Unfortunately we can only deliver within the UK at this current time.


Q. What are your delivery times?

A. Delivery times depend on the item and whether it is available immediately. If the item is readily available then usually it will be delivered within 7 working days. If the item is not in stock then the waiting time may be up to 20 working days. We will keep you informed as to when your item will be dispatched. See more delivery information here.